Expertise & Background: Frankie has a rich and diverse history rooted in the Hospitality industry. Having worked in guest-facing roles in prestigious Five Red Star establishments she is uniquely qualified to bring that wealth of knowledge to elevate and offer a friendly, helpful, high-quality experience to all guests and visitors.

Current Role & Contributions: As a Guest Relations Executive, my main goal is to ensure that the guest experience is our top priority. This means that every guest receives prompt, professional friendly attention and personalised service from pre-arrival to check-out and everything in between.

Focus Areas: Ultimately, I strive to make every guest feel so welcome and satisfied that they will want to return to the NEPC again in the future.

Goal: My goal is to provide a warm, unique service and hospitality that creates unforgettable experiences and exceeds expectations from the moment our guests arrive until they depart.

“Gaming has come so far in the last decade or so, going from strength to strength. It’s something unifying that allows you to connect with people all around the world and make strong, lasting connections and friendships. My hope is that by working for British Esports here at the NEPC, that we can further enhance those ties and relationships by fostering a warm, safe, inviting space where people can come from all over to stay in the Gaming Houses, use the facilities and help to grow Esports and the future of the gaming community even further.”